INFORMATION COLLECTION: Westmoreland Bike Supply is the sole owner of the information collected on westmorelandbikesupply.com. We never rent, lease, or sell any of our customers information.
ACCOUNT/ORDER: In order to make a purchase from this Web site, a customer must first complete the account form. During account creation, a customer is required to give contact information (such as name, shipping address, phone number and email address) and financial information (such as credit card number, expiration date) on the order form. This information is used for billing purposes and to fill customers orders. If we have trouble processing an order, the information is used to contact the customer.
INFORMATION USE
PROFILE: We store profile information in relational database tables collected through web page forms. These tables are stored on our web hoster's server and are a completely secure means of data storage. A profile is stored information that we keep on individual customers that details their viewing preferences and on-line orders. Consequently, collected information is tied to the customers personally identifiable information to provide offers, order tracking / notification and improve the content of the site for the customer. This profile is used to tailor a customers visit to our Web site, and to direct pertinent marketing promotions to them. We DO NOT share your profile with anyone.
COMMUNICATIONS FROM THE SITE
CUSTOMER SERVICE: We communicate with customers on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the customers wishes.
SHARING
LEGAL DISCLAIMER: Though we make every effort to preserve customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
We DO NOT Share Personal Information with anyone!
THIRD PARTY INTERMEDAIRIES: We use outside shipping companies (UPS, USPS) to ship orders, and a credit card processing company (PayPal) to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
BUSINESS TRANSITIONS: In the event Westmoreland Bike Supply goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, customers personal information will, in most instances, be part of the assets transferred.
LINKS: We link outside this site.
TELL-A-FRIEND: If a customer elects to use our referral service for informing a friend about our site, we ask them for the friends name and email address. Westmoreland Bike Supply will automatically send the friend a one-time email inviting them to visit the site. Westmoreland Bike Supply does not store this information.
SECURITY: This Web site takes every precaution to protect our customers information. When customers submit sensitive information via the Web site, their information is protected both online and off-line. When our order confirmation form asks customers to enter sensitive information (such as credit card number and/or phone number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information off-line. All of our customers information, not just the sensitive information mentioned above, is restricted. We place high importance on privacy, and what we can do to ensure our customers information is protected. Finally, the servers that store personally identifiable information are in a secure environment.
CORRECTING/UPDATING/DELETING/DEACTIVATING PERSONAL INFORMATION: If a customers personally identifiable information changes (such as zip code, phone, email or postal address), or if a customer no longer desires our service, we provide a way to correct, and/or update that information. Delete/deactivate customers personally identifiable information can be done by contacting us via the contact information listed below.
CONTACT INFORMATION: If customers have any questions or suggestions regarding our privacy policy, please contact us:
